CosmicSpins Terms and Conditions

Welcome to Cosmic Spins. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and all services offered through cosmicspins.com. By registering an account, accessing our platform, or using the CosmicSpins casino app, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Who We Are and Our Licence

Our casino is owned and operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence issued by the UK Gambling Commission under licence number 57869, and the gambling software platform we use is provided by the same company under the same licence. At Cosmic Spins, we are committed to operating a safe, transparent, and fully regulated gaming environment for all our players.

2. Eligibility and Permitted Jurisdictions

Our services are intended for players located in the United Kingdom and any other Permitted Jurisdictions we name from time to time. You must be at least 18 years old to register a CosmicSpins account and use our services. We prohibit access from all jurisdictions outside our Permitted Jurisdictions, and we reserve the right to verify your location at any time. Use of a VPN is only permitted when accessing our platform from within Great Britain, or from a jurisdiction permitted under our Gibraltar licence, and only where this does not prevent accurate location verification. If we detect a breach of these location requirements, we will confiscate any winnings beyond a zero net deposit position for the period of that breach.

3. Account Registration

To play at Cosmic Spins, you must complete our registration process and provide accurate, complete, and current information. When you register your CosmicSpins login credentials, you agree to keep them confidential and not to share your account with any other person. Our team may request identity verification documents at any time, and we may suspend or close your account if we suspect fraudulent activity, multiple accounts, or any breach of these Terms.

• You must create only one account per person, household, and IP address
• You are responsible for maintaining the security of your cosmicspins login details
• We may request proof of identity, address, and payment method ownership
• You must notify us immediately if you suspect unauthorised access to your account

4. Deposits and Currency

All transactions on our platform are processed in GBP. The minimum deposit we accept is £5. We accept payments via Mastercard, Visa, Apple Pay, Google Pay, PayPal, MuchBetter, Pay by Bank (Trustly), AstroPay, and bank transfer, with Interac Online and e-Transfer available for players in Canada. Our CosmicSpins deposit process is designed to be quick and secure. We do not accept company cards, credit cards (including via payment intermediaries or e-wallets), prepaid cards, cryptocurrency, or any third-party payment methods, and we reserve the right to reverse any transaction made using a prohibited method.

5. Withdrawals

The minimum withdrawal amount at CosmicSpins is £10; any withdrawal requests below this amount must be made through our live chat support, except when closing your account, where no minimum applies. Withdrawals range from £10 to £10,000 per transaction, and any amount exceeding £10,000 must be requested in multiple increments of £10,000 or less. We do not charge withdrawal fees. Wherever possible, we process your cosmicspins withdrawal back to the last payment method you used to deposit. If that method is no longer available, if the payment fails, or if the original method was a third-party or prohibited method, we will pay your winnings to a bank account held in your own name.

Once submitted, we review and process withdrawal requests within up to 48 hours. After processing, cash-out times vary depending on the method used: PayPal and Trustly typically take from the next day up to one week, card withdrawals from the next day up to the following week, MuchBetter from the next day up to three days, and AstroPay or bank transfer from the next day up to two days.

6. Bonuses and Promotions

Our CosmicSpins bonus offers, including our welcome bonus and any cosmicspins no deposit bonus promotions we may run, are subject to specific terms which we publish alongside each offer. Our welcome bonus is available to first-time depositors only: deposit a minimum of £20 and wager £20 in cash on slots to receive 50 Free Spins on Big Bass Football Bonanza, with a maximum redemption of £50. The qualifying deposit must be made through the relevant promotion selected in our deposit drop-down menu, and only one claim is permitted per customer. Free Spins are credited within 7 days of qualifying and remain valid for 7 days, with each spin valued at 10p.

At Cosmic Spins, we also run limited-time promotions, such as 50 Free Spins on Emerald King - Wheel of Wealth, available to selected players who deposit and stake £30 on slots during specified promotional dates, with a maximum win of £100 and spin values of 5p. Where a parallel offer is available, up to 150 Free Spins may apply. Any cosmicspins promo code or cosmicspins bonus code we issue is valid for a single use only and is limited to one per person, household, residential address, IP address, device, payment method, phone number, and email address across our network of sites. Our Weekly Rewards Club offers 10 or 20 Free Spins depending on your weekly deposit and wagering activity, credited every Monday, and valid on selected games only.

We reserve the right to withdraw, amend, or refuse any bonus at our discretion, and we may void winnings obtained through bonus abuse, collusion, or breach of these Terms.

7. Games We Offer

Cosmic Spins features over 1,000 games from leading providers, including NetEnt, Pragmatic Play, Play'n GO, Blueprint Gaming, Red Tiger, Light & Wonder, Yggdrasil, ELK Studios, and others. Our cosmic spins slots collection sits alongside roulette, table games, scratch cards, video poker, and progressive jackpots. Our cosmicspins live casino, powered by LuckyStreak, includes live blackjack, live roulette, and live game shows for an immersive real-time experience. We regularly update our game library and cannot guarantee that any specific title will remain available indefinitely.

8. Access via Web and App

You can enjoy our platform through desktop, mobile, or tablet, including the cosmicspins app where available. We aim to keep our cosmic spins casino app fully functional and secure, but we do not guarantee uninterrupted access at all times due to maintenance, technical issues, or events beyond our control.

9. Responsible Gambling

We are committed to promoting safer gambling and provide tools including deposit limits, time-outs, and self-exclusion. If you believe your gambling is becoming a problem, we encourage you to contact our support team or an independent support organisation for assistance.

10. Liability and Disclaimers

We provide our services on an "as is" basis and do not guarantee that our platform will be free from errors, interruptions, or technical faults. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our services. Nothing in these Terms limits our liability where it cannot be excluded under applicable law.

11. Suspension and Termination

We reserve the right to suspend or close your account, with or without notice, if we reasonably believe you have breached these Terms, provided false information, or engaged in fraudulent or abusive behaviour. You may also close your account at any time by contacting our support team.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes where required, and continued use of our platform after changes take effect constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws applicable under our UK Gambling Commission licence. Any disputes arising from your use of our services will be handled in accordance with the applicable regulatory framework and dispute resolution procedures we make available to you.

14. Contact Us

If you have any questions about these Terms, your cosmicspins register process, or need assistance with your account, our support team is available 24/7 via live chat, by SMS at +447700143450, or by email at cosmicspins@gracemediasupport.com. We are here to help with any queries relating to your CosmicSpins account, deposits, withdrawals, or bonus offers.