CosmicSpins Privacy Policy

At Cosmic Spins, we take the protection of your personal data seriously and want you to feel confident whenever you play with us. This Privacy Policy explains how CosmicSpins Casino collects, uses, stores and protects your information when you visit our website, use the cosmicspins app, or otherwise interact with our services. We are operated by Grace Media (Gibraltar) Limited, registered in Gibraltar under company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We hold a licence from the UK Gambling Commission under licence number 57869, and the same company provides the gambling software platform under that licence.

Information We Collect

We collect various categories of information to provide you with a safe and enjoyable experience at Cosmic Spins Casino. When you complete cosmicspins register steps, we ask for identifying details such as your name, date of birth, residential address, email address and phone number. This information allows us to verify your identity, confirm your eligibility to gamble, and comply with our licensing obligations.

• We collect registration details provided when you create an account, including your name, contact information and date of birth
• We gather payment information when you make a cosmicspins deposit or request a cosmic spins withdrawal, including card details, e-wallet identifiers or bank account information
• We record your gameplay activity, including the games you play, wager amounts, deposits and cosmic spins withdrawal history
• We log technical data such as your IP address, browser type, device identifiers and the location from which you access our services
• We retain communication records from live chat, email and SMS support interactions

Payment Information

When you use accepted deposit methods such as Mastercard, Visa, Apple Pay, Google Pay, PayPal, MuchBetter, Trustly or AstroPay, we collect the information necessary to process transactions securely. We do not accept credit cards, prepaid cards, cryptocurrency or third-party payment methods, and we will only retain the payment data required to comply with anti-money laundering regulations and to process your cosmic spins deposit or withdrawal requests.

How We Use Your Information

We at CosmicSpins use your personal data for a range of legitimate purposes connected to operating our platform. Our team relies on your information to verify your identity when you complete cosmicspins casino login, to process transactions, and to detect and prevent fraud or underage gambling. We also use your data to communicate important account updates, respond to support enquiries, and personalise your experience across our cosmicspins casino app.

• We use your information to manage your account and facilitate cosmic spins login and authentication
• We process your data to handle deposits, cosmicspins withdrawal requests and payment verification
• We use your details to deliver promotional offers, including cosmicspins bonus and cosmic spins bonus codes where you have opted in
• We analyse aggregated data to improve our cosmicspins slots, live casino and table game offerings
• We use your information to comply with regulatory obligations under our UK Gambling Commission licence

Cookies and Tracking Technologies

Our Cosmic Spins platform uses cookies and similar technologies to remember your preferences, keep you securely logged in, and understand how visitors use our website and cosmicspins app. Cookies help us recognise returning players, remember your language settings, and ensure that promotional offers such as a cosmicspins no deposit bonus are displayed correctly. You can manage or disable cookies through your browser settings, though doing so may affect certain functionality, including your ability to access cosmic spins login features smoothly.

How We Share Your Information

We do not sell your personal data to third parties. However, CosmicSpins Casino may share your information with trusted partners where necessary to operate our services effectively. This includes payment processors who handle your cosmicspins deposit and withdrawal transactions, identity verification providers, regulatory bodies such as the UK Gambling Commission, and service providers who support our live chat, email and SMS customer support channels.

• We share data with payment providers to process transactions securely
• We disclose information to regulators and law enforcement where legally required
• We may share data within the Grace Media network for fraud prevention and compliance purposes
• We work with technology providers who host our website and cosmicspins casino app infrastructure

Data Security

We at Cosmic Spins implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our systems use encryption for sensitive data transmission, and access to your account information is restricted to authorised personnel who need it to perform their duties. While we take every reasonable precaution, no method of data transmission over the internet is entirely secure, and we encourage you to use a strong password and keep your cosmic spins casino login credentials confidential.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory and accounting obligations. Transaction records, including details of your cosmic spins deposit and cosmicspins withdrawal activity, are typically kept for a minimum of five years in line with UK Gambling Commission requirements. Once retention periods expire, we securely delete or anonymise your data.

Your Privacy Rights

You have important rights regarding your personal data when you play at Cosmic Spins Casino. Depending on your jurisdiction, these rights may include the ability to access, correct, or request deletion of your information, as well as the right to object to certain processing activities or request a copy of your data in a portable format.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to receiving marketing communications, including cosmicspins bonus code offers, at any time
• You can withdraw consent for optional data processing where consent is the legal basis

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by emailing cosmicspins@gracemediasupport.com.

International Data Transfers

As we operate from Gibraltar and serve players primarily in the United Kingdom, your data may be processed in jurisdictions outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, consistent with applicable data protection laws, to keep your information secure regardless of where it is processed.

Children's Privacy

Our services at CosmicSpins are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from someone under the legal gambling age, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically so you remain informed about how Cosmic Spins protects your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, our support team is available around the clock. You can reach us through live chat, by SMS at +447700143450, or by emailing cosmicspins@gracemediasupport.com. We are here to help with any concerns regarding your privacy while you enjoy everything CosmicSpins Casino has to offer.